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Frequently Asked Questions

Where can I check my order status?

To check your order status please enter your 10-digit website order number, last name, and email address or zip code at this link - Check My Order Status

What would you consider a standard size of cufflink?

Most of the cufflinks we carry measure between ½” x ½” and 1” x 1”. There is no standard size, per se, it’s really about preference. The dimensions of the product should be noted under Product Specifications on the item page.

What are the differences in the metals the cufflinks are constructed of?

Most of our products are constructed of .925 sterling silver, stainless steel, palladium, or a plated base metal. We also offer items in 14 and 18k gold.

Sterling silver is a soft metal, and ideal for engraving. Sterling items will require polishing over time. Oxidization occurs when silver is exposed to oxygen so the best way to avoid it is by storing your cufflinks in a jewelry storage case. Wearing your cufflinks regularly will also help keep them from tarnishing as the fabric on your French Cuff shirt will keep them polished.

Stainless steel is a very strong metal that does not corrode or rust. It’s strength and resistance to damage is ideal for cufflinks.

Palladium is a metallic alternative to platinum. It has been used interchangeably with platinum in precious metal jewelry since the 1930’s. It’s a very brilliant and strong metal.

Plated items are constructed of a base combination of metals, and then plated with silver or rhodium. The base combination of the metals can vary.

How long will it take for my order to ship?

Orders typically ship the same business day (or the following business day if the order is placed after 4PM EST).

Once processed, when can I expect my order to be delivered?

Most orders are shipped from our Dallas, Texas warehouse and are typically delivered in 5-10 business days depending on your location but time in transit is not guaranteed.

Can you send me a catalog?

We don’t currently produce paper catalogs. The stock on our site changes daily so a catalog would be obsolete by the time it made it to the printing stage. If you need help or would like product suggestions, feel free to email us at customersupport@gentlemensupply.com

Do you have a retail store location?

We don’t have a storefront, but customers are always welcome to pick up their orders at our Dallas, Texas offices. Please call 1-877-283-3565 to place your order so we can ensure your order is held for pickup.

Our office is located at:
4514 Cole Ave.
2nd Floor
Dallas, Tx. 75205

How can I make changes to/cancel an order I just placed?

Orders are typically processed within 30 minutes of being received, so there’s a very small window in which to conduct any changes or process cancellation. Please have your order number available and call our customer service line at 1-877-283-3565 (available 10AM-6PM EST) to apply any changes to your order. Please note that if your order has been processed for shipping, we are unable to change or cancel the order.

What is your return policy?

You can view our return policy here.

How much is shipping for my order? How is this calculated?

All Domestic orders ship Standard $5 (5-10 Business days, time in transit not guaranteed) All transit times are M-F. International delivery is calculated at checkout based on the weight of items purchased and your exact delivery address. Time in transit for international orders cannot be guaranteed within a time frame due to customs. Please view additional shipping info here

I found a coupon code but it is not working. Why?

We are not affiliated with coupon sites, so if you located a discount code anywhere other than on our site or through our email list, it may be a coupon codes that is not correct or that is no longer valid. There are some codes with restrictions, such as certain items excluded or a minimum purchase required.

Do you ship internationally?

Yes! Please visit our international shipping page for more information.

My order confirmation says my item is on backorder, what does this mean?

If your confirmation email notes an item is backordered, it means we have sold out of the item and it is no longer available. One of our customer service agents will reach out to you (typically by the next business day) and will provide more information regarding the order and our options to proceed.

Do I have to pay sales tax on my order?

You will only have to pay sales tax if your order is being shipped to Texas. Because our company is located in Dallas, Texas we are required by law to charge sales tax on those orders.

Why am I not able to ship products made from Mother Of Pearl internationally?

Recently a significant tariff was applied to all Mother of Pearl products being shipped in or out of the United States. Unfortunately these costs have made it prohibitive for us to ship out of the country, for this we sincerely apologize to our loyal customers.